Getting Support

Technical support is available by visiting https://my.seequent.com/support/request.

Checking Network Connectivity

You can run a series of tests to check that your computer can connect to Seequent’s web services. To do this, either click the Test Web Services button in the Settings > Network window or click on the Leapfrog Energy menu and select Diagnostics > Test Web Services:

Supplying Your Licence Details

When contacting technical support, please include your licence number and a full description of the problem or query, including any information provided in system error messages.

You can access your licence information by selecting About from the Leapfrog Energy menu:

You may also be asked to provide a copy of the log files. To find out where these are stored, select About from the Leapfrog Energy menu, then click on the System Info. tab. Click on the link to open the folder that contains the log files: