Technical Support, Resources and Documentation

Contact Customer Support

The Seequent experienced team is dedicated to supporting your success and offering expert customer support and training services.

If you experience any difficulties getting your system started or using your system, your first lines of support are the technical documentation and application help provided with the product. There are, in fact, two help systems you can use: the Windows-based Oasis montaj Information System and a context-sensitive based system that you access by running a dialog and pressing the Help button.

Online Support

If you cannot find the answers or for critical support issues, contact the Support Team directly.

You can also submit a Support Request for any technical/product issues you might have or to send any feedback you have on the product or services.

Email Support

You can email your support request at [email protected].

Seequent's global support model means all customer email requests, including those received after hours, are responded to by a global Support Team representative from one of the global offices.

Phone Support

For critical support issues, you can also contact your local support team directly.

Seequent Learning Paths and Resources

Kickstart your learning with guided paths and "how-to" guides that put you in the driver’s seat and help you master key concepts, tools, and effective workflows. Incorporate learning into your daily exploration tasks, proceed at your own pace, and track your progress as you familiarize yourself with the software.

Learning Paths

These information products are designed to walk you through a sequence of workflows and procedures and learn fundamental skills by using specific data to illustrate concepts and functionality.

Learning Resources

The Seequent Learning Centre has resources that provide concise 'How-To Guides' that do not depend on data to illustrate concepts and functionality.

These information products help you learn the workflows available, while briefly covering the concepts and theory required to perform well in your application environment. They are designed to be generic enough to make use of the data you have available and, at the same time, comprehensive enough to cover all the available functionality in the software.

Technical Papers

These information products explore advanced concepts and theory in order to enhance your overall Oasis montaj experience. They are generally directed at advanced explorers; however, they may be of interest to beginner and novice explorers as well.